![]() ![]() Once the onboarding or migration project is complete, the respective temporary FTP sites will be cleared. Temporary FTP sites provided to customers during Helix onboarding and on-prem to Helix migration projects may retain files for a longer period of time, defined by the customer, partner or Professional Services team upon request. Conversely, if you have downloaded a file from the FromOnDemand directory to your local machine, the file will no longer be present once that download is complete. If you have implemented a move process that transfers the file from the ToOnDemand directory to a cloud server, the file will no longer be present upon job execution. To export files from the BMC Helix container, add the following step to the Pentaho job definition:įiles will remain in the FromOnDemand and ToOnDemand directories for no more than seven days. From this location and path, customers can download their data as needed. ![]() Outgoing data should be placed into the FromOnDemand directory. Depending on your use case, the application should be configured to write data directly to the specific environment FTP account for the file transfer service. Get a file with FTP Outgoing information delivery processįor information received from a BMC Helix environment, the reverse process is very similar. To import files from the FTP server into the BMC Helix container, add the following step at the beginning of the Pentaho job definition: From this location, the data is available for consumption by any import process within the application. Once logged in to the FTP server, files should be placed in the ToOnDemand directory. ![]() In order to deliver data to the BMC cloud for import into a BMC Helix environment, the file transfer service should be utilized by first uploading the desired data to the designated environment's FTP account using the specific environment account information provided. If development assistance is needed, you may consult with BMC Global Services or a trusted partner. The design and development of the transfer job is the sole responsibility of the customer. ![]()
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